Shipping Insights
We follow a 4 business-days’
timeline. This includes a 2 business-days for packaging and
shipping the product, followed by the transit phase to your address.
No, Vesperaloom covers all the delivery costs for you. The price you see on our
website is the final amount you pay at
your doorstep.
Yes, our support team can provide updates on your package status from Monday to
Friday, between 9:00 AM and 6:00 PM SGT.
We operate exclusively within Singapore. This allows us to maintain a consistent
and reliable delivery experience for
all our local fashion enthusiasts.
Orders and Returns
We offer a 30-day return policy for items that are the wrong fit, damaged upon
arrival, or incorrect. We arrange free
pickups from your doorstep.
Cancellations are only possible while the item is at our facility. Once
dispatched for delivery, cancellations will not
be possible as per our cancellation policy outlined in terms and conditions.
To maintain our focused inventory, we do not accept returns or exchanges for a
change of mind. Please
review your selection before purchasing.
Payments
We operate exclusively using a Cash on Delivery model. You provide the full
payment to our delivery representative when
the package reaches your doorstep.
There are no hidden charges or restocking fees. Vesperaloom ensures full
transparency, so you only pay the listed price
on your website.
We provide refunds through bank transfer. Our team will contact you via email to
request your banking details once the
inspection is finished.
After we initiate the transfer, it typically takes up to 7-business days for
the funds to
reflect, depending on your individual banking provider.